Support
How can we help?
Answers and how-tos for tracking shared meals with Before I Bite.
Getting Started
What is BeforeIBite?
A 60-second tour of BeforeIBite — what it does, who it's for, and how the app is laid out.
Set up your nutrition profile
What to expect from the 90-second onboarding flow and which answers actually shape your daily targets.
Adjust your calorie and macro goals
How to override BeforeIBite's auto-calculated daily targets — and when to leave them alone.
Logging Meals
Log a meal from a photo
How BeforeIBite's AI photo scan works — the capture flow, what makes the AI more accurate, and what to do when the result needs adjusting.
Scan a barcode for packaged food
How BeforeIBite's barcode scanner works, how the lookup happens, and what to do when a barcode isn't recognised.
Scan a nutrition label
When to use the nutrition label scanner instead of the barcode, how the OCR works, and tips for clean reads.
Log a meal by typing the name
When the camera isn't an option — how to log a meal by typing what you ate, with tips for naming things the AI knows.
Edit or correct a logged meal
How to adjust portions, switch units, fix the food name, and override individual nutrients on any logged meal.
How to log shared meals
Hot pot, dim sum, family-style platters, pizza — log the whole dish once, then split it. This is the BeforeIBite workflow most other trackers don't have.
Nutrition & Goals
How are nutrition's daily targets defined?
How BeforeIBite computes your daily calorie and macro targets, and where the sodium, sugar, fiber, saturated fat, cholesterol, and purine ceilings come from — the equations and public-health guidelines behind each number.
How accurate is BeforeIBite's AI?
Different capture methods have very different accuracy. Here's what to trust, what to verify, and how feedback improves the model.
Account & Settings
BeforeIBite pricing — what you get and what it costs
The BeforeIBite subscription plans, what's included, the 7-day free trial, and the auto-renewal terms required by the App Store.
How your free trial works
When you're charged, how to cancel before that happens, and what happens if you cancel during or after the trial.
Why BeforeIBite is paid (and ad-free)
We chose a paid subscription over ads. Here's the reasoning, in plain English.
Manage your subscription
Cancel, switch plans, change payment method, or restore purchases on a new device — everything subscription-related is handled by Apple.
Delete your account and your data
How to permanently delete your BeforeIBite account — what gets removed, what gets retained, and how to confirm the wipe.
What data does BeforeIBite collect?
A plain-English summary of what BeforeIBite stores, where it stores it, who else sees it, and how long it's kept.
Troubleshooting
The AI got my meal wrong — what to do
Four recovery paths when BeforeIBite's photo AI misidentifies a meal or misjudges a portion — and when each one is the right move.
Common issues and fixes
Short answers to the most common BeforeIBite problems — camera permissions, sign-in failures, offline behaviour, sync issues, and how to send feedback when nothing else works.